We, the tour operator Beluga Reisen GmbH, as a provider of travel services and responsible body, take our commitment to data protection very seriously and design our services in such a way that only necessary personal data is collected, processed and used. Under no circumstances will personal data be rented or sold to third parties for advertising purposes. Without your express consent, no personal data will be used for advertising or marketing purposes, and access to personal data at Beluga Reisen GmbH will only be granted to those persons who require this data to perform their duties, who are informed of the statutory provisions on data protection and who have undertaken to comply with them in accordance with the applicable statutory provisions.
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the "Information on the controller" section of this privacy policy.
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.
Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time with regard to this and other questions on the subject of data protection.
When you visit this website, your surfing behavior may be statistically evaluated. This is mainly done with so-called analysis programs.
You can find detailed information on these analysis programs in the following data protection declaration.
If you contact us by email, telephone or fax, we will store and process your request, including all resulting personal data (name, request) for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data are collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
The controller in charge of data processing on this website is:
Beluga Reisen GmbH
Rote Straße 16 b
37073 Göttingen
Phone: +49 551 - 63451340
Email: info@belugareisen.de
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TTDSG. Consent can be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.
Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).
IF YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING, WHICH INCLUDES PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction or deletion of this data at any time. You can contact us at any time if you have further questions on the subject of personal data.
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
- If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
The personal data collected as part of our services will only be used without your consent for contract processing and processing your inquiries / bookings. This means that if you make a booking via us and our website, the personal data you provide, in particular your booking and contact details (surname, first name, address, e-mail address, telephone number), any data in travel documents (passport number, passport data, date of birth), any data on payment methods and in connection with payments as well as any other data you provide will be used to fulfill our contractual obligations. The data on the payment method and in connection with payments as well as other data provided by you for the fulfillment of our contractual obligations and processing of your trip will be stored, processed and, if necessary for the booking, transmitted to third parties, e.g. booked service providers such as tour operators or hotels.
In addition, your data will only be used and passed on, e.g. for advertising and market research purposes, if you have given your prior consent. You can of course revoke your consent in this regard at any time with effect for the future. To do so, please send an e-mail to info@belugareisen.de with the subject "Unsubscribe from databases". Your personal data will be processed and used in accordance with the provisions of BDSG 25 and, from 25.05.2018, the EU GDPR.
Your personal data will not be exported to countries outside the European Economic Area (hereinafter referred to as the EEA) unless it is clear from the booking that it is necessary to transfer the data provided to third parties in third countries, e.g. to fulfill a contract (Art. 49 EU GDPR).
The website of our company collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website can be recorded, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems. When using this general data and information, our company does not draw any conclusions about the data subject. Rather, this information is required to (1) correctly deliver the content of our website, (2) optimize the content of our website and the advertising for it, (3) ensure the long-term functionality of our information technology systems and the technology of our website, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack. This anonymously collected data and information is therefore evaluated by our company both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
For your information, you will find links on our website that refer to third-party websites. As far as this is not obviously recognizable, we point out that it is an external link. The responsible body has no influence whatsoever on the content and design of these pages of other providers. The guarantees of this data protection declaration therefore do not apply to external providers.
The transmission of sensitive, personal data between your computer and our servers or the servers of our partners and service providers is encrypted for bookings and payments using the SSL (Secure Socket Layer) method. This means that third parties have no way of reading your data during transmission. In addition to secure transmission between your computer and our servers, access to our servers by third parties is also protected by a variety of security mechanisms.
We also have organizational and technical protective measures that we evaluate on an ongoing basis and adapt as necessary in order to protect your personal data that we store and process.
The controller uses so-called "cookies" to customize and optimize the customer's online experience and online time. A cookie is a text file that is either temporarily stored in the computer's working memory ("session cookie") or saved on the hard disk ("permanent" cookie). Cookies contain, for example, information about the user's previous accesses to the corresponding server or information about which offers have been accessed so far. Cookies are not used to execute programs or load viruses onto your computer. Rather, the main purpose of cookies is to provide an offer tailored specifically to the customer and to make the use of the service as convenient as possible.
The visitor has the option of rejecting the setting of cookies at any time. This is usually done by selecting the appropriate option in the browser settings or by using additional programs. Further details can be found in the help function of the browser used by the customer. If the customer decides to disable cookies, this may reduce the scope of the service and have a negative impact on the use of the controller's services.
We host our website with Webflow. The provider is Webflow, Inc, 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter: Webflow). When you visit our website, Webflow collects various log files including your IP addresses. Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are required to display the page, to provide certain website functions and to ensure security (necessary cookies). Details can be found in Webflow's privacy policy: https://webflow.com/legal/eu-privacy-policy. Webflow is used on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in displaying our website as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://webflow.com/legal/eu-privacy-policy
Note on data transfer to the USA
Our website includes tools from companies based in the USA. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.
Our website uses fonts from "Google Fonts". The service provider of this function is: Google Ireland Limited Gordon House, Barrow Street Dublin 4, Ireland Tel: +353 1 543 1000 When you access this website, your browser loads fonts and saves them in the cache. Since you, as a visitor to the website, receive data from the service provider, Google may set or analyze cookies on your computer. The use of "Google Fonts" serves to optimize our service and the uniform presentation of content. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Further information on Google Fonts can be found at the following link: https://developers.google.com
/fonts/faq
For more information on how Google handles user data, please refer to the privacy policy: https://policies.google.com/privacy?hl=de .
Google also processes data in the USA, but has submitted to the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework
Our website uses functions of the web analysis service Google Analytics, which is offered by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to help us analyze how this website is used, and the information generated by such a cookie about your use of this website (including your IP address and the URLs of the web pages accessed and the attributes of the website) is transmitted to and stored by Google on servers in the United States. The data obtained in this way is used to optimize our website and we use the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area as soon as Google receives your IP address. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there, and Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data by Google.you can prevent the collection of your data by Google Analytics on this website via our "cookie management tool" (link "cookie settings" at the bottom of the page) (an opt-out cookie is set that prevents the future collection of your data when you visit this website).more information on Google's terms of use (http://www.google.com/analytics/terms/de.html) and Google's privacy policy (https://www.google.at/intl/at/policies/).
The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively, for example by analyzing which search terms have led to the display of our advertisements and how many advertisements have led to corresponding clicks. the use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.
Elements of the social network Facebook are integrated on this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.
An overview of the Facebook social media elements can be found here: https://developers.facebook.com/docs/plugins/?locale=de_DE.Wenn When the social media element is active, a direct connection is established between your device and the Facebook server. Facebook then receives the information that you have visited this website with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at: https://de-de.facebook.com/privacy/explanation.Soweit If consent has been obtained, the above-mentioned service is used on the basis of Art. 6 para. 1 lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If no consent has been obtained, the service is used on the basis of our legitimate interest in the widest possible visibility in social media, and if personal data is collected on our website and forwarded to Facebook using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing carried out by Facebook after forwarding is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when using the Facebook tool and for the secure implementation of the tool on our website in accordance with data protection law. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you assert your data subject rights with us, we are obliged to forward them to Facebook.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.
We use communication tools from the social network Facebook, in particular the Custom Audiences product and Website Custom Audiences. In principle, a non-reversible and non-personal checksum (hash value) is generated from your usage data, which can be transmitted to Facebook for analysis and marketing purposes. The Facebook cookie is addressed for the Website Custom Audiences product.
For more information on the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your setting options for protecting your privacy, please refer to Facebook's privacy policy, which can be found at https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation. If you wish to object to the use of Facebook Website Custom Audiences, you can do so at https://www.facebook.com/ads/website_custom_audiences/.
Functions of the Instagram service are integrated on this website. These functions are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
When the social media element is active, a direct connection is established between your device and the Instagram server. If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram and, if consent has been obtained, the use of the above-mentioned service is based on Art. 6 para. 1 lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If no consent has been obtained, the service is used on the basis of our legitimate interest in the widest possible visibility in social media, and if personal data is collected on our website with the help of the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook or Instagram. The processing carried out by Facebook or Instagram after forwarding is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. You can find the text of the agreement at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when using the Facebook or Instagram tool and for the secure implementation of the tool on our website in accordance with data protection law. Facebook is responsible for the data security of Facebook and Instagram products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook or Instagram directly with Facebook. If you assert your data subject rights with us, we are obliged to forward them to Facebook and the data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381.
Further information on this can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.
Our website uses form.cab, a web service of the website https://form.taxi (hereinafter "form.cab"). In order to provide you with the functionality of the form, we send the data you provide to form.cab. This data is processed there, stored and forwarded to us by e-mail. In addition, form.cab collects further data such as your IP address, your browser type, the domain of the website, the date and time of access in order to provide the desired functionality of the form. The legal basis for the use of form.cab is Art. 6 para. 1 sentence 1 lit. f GDPR (legitimate interest). Data processing and storage takes place within the European Union. Further information can be found in form.cab's privacy policy: https://form.taxi/de/privacy.
We use the web analysis software Microsoft Clarity for our website from the US company Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This procedure enables user analysis on the basis of a pseudonymous user ID and thus on the basis of pseudonymous data, such as the evaluation of usage data (e.g. interest in content), meta/communication data, location and movement data.
We have made the appropriate settings so that data collection to and by Microsoft is pseudonymized, in particular in the form of IP masking (pseudonymization of the IP address). Data processing only takes place on the basis of your consent in accordance with Art. 6 para. 1 a) GDPR.
The purpose of the processing is tracking (e.g. interest/behavioral profiling, use of cookies), conversion measurement (measurement of the effectiveness of marketing measures), interest-based and behavioral marketing, profiling (creation of user profiles), reach measurement (e.g. access statistics, recognition of returning users), cross-device tracking (cross-device processing of user data for marketing purposes). We have concluded an AV contract with Microsoft to enable this activity, including the necessary standard contractual clauses.
We explicitly draw your attention to your rights of objection in accordance with this privacy policy. You can also set an opt-out with the respective provider.
- Europe: https://www.youronlinechoices.eu
- Canada: https://www.youradchoices.ca/choices
- USA: https://www.aboutads.info/choices
- Cross-territory: https://optout.aboutads.info
You can find further information on the Clarity website (https://clarity.microsoft.com), the standard contractual clauses (https://learn.microsoft.com/de-de/compliance/regulatory/offering-eu-model-clauses) and Microsoft's privacy policy (https://privacy.microsoft.com/de-de/privacystatement). You have the option to object (opt-out) at: https://choice.microsoft.com/de-DE/opt-out.
Changes to the purpose of processing and data use
As the processing methods used may change/evolve due to technical progress and organizational changes, we reserve the right to further develop this privacy policy in accordance with the new technical and organizational framework conditions. We therefore ask you to review our privacy policy from time to time.
As at 19.01.2023
